Ff12 Privacy Policy — How We Protect Your Information
User privacy is a top priority at ff12. This document clearly outlines the types of data we collect, the purposes for which it is used, how it is stored securely and your rights as a user of the platform in Malaysia.
Effective date: 1 January 2026. This policy applies to all users accessing the ff12 platform from Malaysia.
Information We Collect from Users
When you register or use the ff12 platform, we collect several categories of information to ensure your experience runs smoothly and securely. This information is collected directly from you or automatically through your use of the platform.
Personal Account Information
During registration, we collect your full name, email address, phone number, date of birth and required identity verification details. This information is used to create and verify your account and to ensure the security of your transactions.
Payment Information in Malaysian Ringgit (MYR)
To process deposits and withdrawals in MYR, we collect details related to your payment method, such as your bank name, last few digits of your account number or e-wallet name. We do not store your full card number or banking password — sensitive payment information is processed through encrypted systems.
Device & Browser Data
We collect technical information such as device type, operating system, browser type, IP address, time zone, and screen resolution. This data helps us ensure the platform performs well across all devices, including the Android and iOS phones widely used in Malaysia.
Usage & Activity Data
In-platform activity records — including games played, session duration, pages visited, bets placed and customer support interactions — are also stored. This data is used to improve our services, detect unusual activity and personalise game recommendations.
- Account & identity information
- MYR payment information
- Device & browser data
- Activity & usage records
- Cookies & session tracking data
How Your Information Is Used
Account and identity data is used to verify that users are legitimate, prevent fraud and ensure only account owners can access their funds. This includes two-factor authentication and monitoring of suspicious login activity.
Usage information helps the ff12 team identify technical issues, improve platform speed and deliver more accurate customer support. When you contact support, we use your account records to resolve issues more efficiently.
Payment information is used solely to process deposits and withdrawals in MYR. ff12 does not use your payment data for any other purpose or share it with parties not involved in processing your transactions.
Aggregated data on usage patterns is analysed to improve our game offerings, introduce new features, and keep the ff12 platform relevant to the needs of Malaysian users. This analysis does not expose any individual's personal information.
Cookies & Session Tracking
The ff12 platform uses cookies to enhance the user experience. Cookies are small text files stored in your browser when you visit our platform. They help us identify your active session, save language preferences, maintain your login state, and ensure smooth navigation.
Ff12 uses two main types of cookies:
- Session cookies: Temporary cookies that are automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies: Cookies stored for a set period to remember your preferences, such as language settings and display options. Expiry does not exceed 12 months.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect ff12 platform functionality, including automatic login and saved account preferences.
Data Storage, Security & Third-Party Sharing
All ff12 user data is stored on servers protected with industry-standard encryption. Access to personal data is restricted to authorised personnel only, and all internal access is logged for audit purposes. Our security systems are regularly updated to address the latest cyber threats.
Data retention periods vary by information type. Active account data is kept for as long as the account remains active. After account closure, certain records may be retained for up to seven years to comply with applicable legal and financial requirements.
Ff12 does not sell or rent users' personal information to any third party for marketing purposes. Information is only shared in the following circumstances:
- Authorised payment processors for handling your MYR transactions
- Technical service providers who assist in operating the platform (subject to strict confidentiality agreements)
- Legal authorities where required under applicable Malaysian law
- Fraud investigations requiring cooperation with the relevant authorities
Your Rights as a User & How to Contact Us
Right to Access, Correction & Erasure
As an ff12 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time through our customer support channels.
- Right to Correction: If any information in your account is inaccurate or out of date, you can update it yourself via account settings or by reaching out to our support team.
- Right to Erasure: You may request deletion of your personal data upon account closure. Please note that certain records may need to be retained to meet legal obligations for a specified period before being permanently deleted.
Privacy Policy Updates
Ff12 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page with an updated effective date. Users are encouraged to check this page periodically. Continued use of the ff12 platform after any changes are published will be considered acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the ff12 team through the following channels:
For privacy enquiries and data requests, please include "Privacy Enquiry" in the subject line of your message.
Quick answers to frequently asked privacy questions.
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